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    ACCOUNT: I forgot my password! What should I do?
    Click "Forgot your password?" on the top page. Enter the e-mail address you used at the time of registration (user ID) and your password will be sent to you.

    ACCOUNT: I forgot my user ID! What should I do?
    Your user ID is the e-mail you originally used to sign up as a member. If you have forgotten it, please let us know via the Sou contact form or direct e-mail. We'll check your details in our database and get back to you as soon as possible. The more information you provide us (name, address, etc.), the easier it will be to find your login data in our system.

    Can I use any of the photos listed on the site?
    We do not accept such kind of request.

    Items photos, details, illustrations are copyrighted.

    * Our items could be available in our partner shops too (Shinei, IDnet, Net-Kei).
    ** In case you find our pictures in other stores, please do not purchase from them.

    REGISTRATION: How do I become a Sou member?
    Click "Sign Up" on the top page and fill in your personal details. Enter a user ID (a valid e-mail address) and your desired password (4-8 alphanumeric characters). NOTE: Your password will not be provided in the registration confirmation e-mail. Please make a note of it when signing up!

    REGISTRATION: I've bought from your eBay store before. Do I need to create a whole new account?
    Thanks for shopping with us on eBay! As a token of appreciation, we've made registration easier for you, allowing you to finish the process in one click!. Simply visit the following link and request a temporary password using the e-mail address you used when buying from us on eBay: http://www.net-qp.com/en/pass_ask.php

    REGISTRATION: What are the benefits of signing up?
    As a valued Sou member, we'll give you EXCLUSIVE information about special offers, discount coupons, new additions to our warehouse, hot item picks, and more! Shopping will also become much easier: view your complete purchase history/status on your member page, and place orders without having to enter shipping address information each time!

    SHOPPING: How do I place an order?
    Browse our great range and click the green "Add to Cart" button for the item(s) you wish to purchase. When you have finished shopping, click "Place Order" to proceed to the Member Login screen. You don't have to be a member to order from us, but signing up as one will allow you to view purchase history, learn about discount offers, and save shipping address information.

    SHOPPING: How much does shipping cost?
    Shipping costs are \1300 for orders under \11000 (VAT included). We use Yamato Transport (Kuroneko) for all shipments, and combine all items into a single parcel where possible.

    SHOPPING: I'm trying to buy, but it's not letting me go to the next page!
    Please double check that you have filled in all the required information and try again. Error messages are provided in red if something has gone wrong. Additionally, this site is for delivery to Japanese addresses only. For international deliveries, please use our global site.

    SHOPPING: What are coupon codes? How do I use them?
    Coupon codes are special strings of letters and/or numbers that apply a discount to your order. Simply enter the code on your cart page for the markdown to take effect. Like our Facebook page and subscribe to our newsletter to increase your chances of receiving a code!

    SHOPPING: What is the Members Only section?
    This page can only be accessed by registered users. We often have members-only sales and bonus discounts, information about which can be checked here.